Let’s put it right.

Tell us what happened

Email [email protected] with your account email, venue, purchase date, transaction reference and a short explanation. Do not send full payment-card details.

Venue food, drinks and vouchers

Fulfilment and redemption depend on the specific item and venue terms shown when it is offered or purchased. Speak with venue staff for immediate issues at the venue. Support can help investigate the transaction or direct you to the provider responsible for fulfilment.

Missing or incorrect transactions

If a payment appears successful but the expected item or balance is missing, include the transaction reference. Avoid repeatedly paying while the first transaction is being checked.

Refund eligibility

Requests are assessed according to the item, payment method, fulfilment status and applicable consumer law. A request is not a guarantee of refund. These instructions do not limit statutory consumer rights.

Game prizes

A losing participant receives no gift under the stated game model. If you believe a result or prize fulfilment was incorrect, report the session details so it can be investigated.