Account & profile
Sign-in trouble, profile updates and account questions.
SUPPORT
A little help. Back to the fun.
Account access, games, gifts or a venue visit. Let’s get you pointed in the right direction.
We’re here to help.
Send a message to our support inbox. Include the venue, date and a short description of what happened.
[email protected] Please never send passwords or full payment-card details.Games & gifts
Session issues, a missing gift or help understanding a result.
At the venue
Speak to venue staff for immediate help with food, drinks or an on-site redemption.
Before you send
Tell us your account email, the participating venue, approximate date and time, and any order or game reference. A screenshot can help—remove other people’s private information first.
Payments and refunds
For a charge or redemption issue, include the transaction reference and what you expected to receive. Refund eligibility depends on the purchase, fulfilment status and applicable consumer law. Please contact us before sending sensitive payment information.
Safety concerns
To report inappropriate content, harassment or a suspected unfair game, email support with the relevant account or session reference. If someone is in immediate danger, contact venue staff and local emergency services.